Legal

Terms of Service

The rules for using Sorti, in plain language.

Last updated: 30 October 2026

1. Scope

These Terms govern your use of the Sorti website and app (the "service"), provided by the operator named in our Legal notice ("Sorti", "we"). By creating an account you agree to them. If you do not agree, do not create an account. Any terms of your own do not apply.

2. The service

Sorti helps you plan trips: you choose highlights, and Sorti generates a suggested itinerary, packing list and trip prep tasks from the information you provide, data from third-party providers (places, events, weather, travel advisories) and AI models. Sorti is currently free. Sorti is a planning tool, not a travel agency or tour operator: we do not sell, arrange or broker travel services, and no travel or package-travel contract is formed with us. We may develop the service further and add, change or remove features, provided this is reasonable for you.

3. Recommendations and AI-generated content

Itineraries, times, opening hours, travel times, prices, booking requirements, weather and safety information are generated automatically, partly with AI, and can be incomplete, outdated or wrong. They are suggestions, not assurances. Check anything important (especially opening hours, event times, entry and visa rules, and travel advisories) with the venue, provider or official source before relying on it.

4. Your account

You must be at least 16 years old to create an account. Provide accurate information, keep your password confidential, and tell us at privacy@sorti.travel if you suspect misuse of your account. Accounts are personal and may not be transferred.

5. Acceptable use

Do not misuse the service. In particular, do not: access or try to access data or accounts that are not yours; interfere with, overload or probe the security of the service; scrape, copy or resell its content or data, or access it by automated means other than the public calendar feeds; use it to upload unlawful, infringing or harmful content; or use it for any unlawful purpose. Third-party content shown in Sorti (for example place details and photos from Google) may be used only for your personal trip planning.

6. Your content

Content you add (profile details, notes, photos, trip data, chat messages) stays yours. You grant us a free, non-exclusive, worldwide right to store, process, display and transmit it solely to provide the service to you, including to the AI and other providers named in our Privacy Policy, and to anyone you share a trip link with. This right ends when you delete the content or your account, except for backups, which are deleted on a rolling schedule. Only upload content you have the right to use. Sorti, its design and software remain ours and our licensors’.

7. Third-party services and bookings

Sorti links to third-party providers, for example for tours, tickets, restaurants and luggage storage. Any booking or purchase you make is a contract between you and that provider, on its terms; we are not a party to it and are not responsible for its performance, pricing, availability, cancellations or refunds. Address any claims about a booking to the provider.

8. Availability

We aim to keep Sorti available but do not guarantee uninterrupted access. Maintenance, security measures, outages of third-party providers or events beyond our control may limit the service temporarily. Keep your own copy of important booking confirmations and travel documents; you can export your data from your profile settings at any time.

9. Liability

We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we have given a guarantee. For slight negligence we are liable only for breach of an essential obligation (a duty whose fulfilment makes proper performance of these Terms possible in the first place and on which you may regularly rely), and then only for the foreseeable damage typical for this kind of contract. Otherwise, our liability for slight negligence is excluded. Because the service is provided free of charge, the statutory privileges for gratuitous services also apply to the extent they are more favourable to us. These limits also apply to the personal liability of our representatives and agents.

10. Ending your account

You can delete your account at any time in your profile settings; this ends the contract. We may end the contract with two weeks’ notice by email. We may suspend or end an account immediately for good cause, in particular a serious or repeated breach of section 5. Inactive accounts are deleted as described in our Privacy Policy.

11. Changes to these Terms

We may change these Terms for valid reasons, such as new features, changes in law or case law, or to close gaps. We will email you about the change at least 30 days before it takes effect. If you do not agree, you can delete your account before then. Changes to the core of our mutual obligations require your express consent.

12. Governing law and disputes

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country where you habitually reside. If you are a merchant, the courts at our place of business have exclusive jurisdiction. Our position on consumer dispute resolution is stated in our Legal notice.

13. Final provisions

If any provision of these Terms is invalid, the rest remain in effect, and the statutory rules apply in its place. Questions about these Terms: privacy@sorti.travel.

14. Affiliate disclosure

Sorti participates in Viator's affiliate program. When your itinerary or trip prep tasks include a bookable experience sourced from Viator, the "Book" link is an affiliate link — if you book through it, Sorti may earn a commission. This does not affect the price you pay. Links to bookable events sourced from Ticketmaster are not affiliate links today; Sorti earns no commission on them. Sorti also participates in Bounce's affiliate program: when a trip's Trip Prep tasks include a luggage-storage recommendation, the linked booking page is an affiliate link on the same terms as above. Affiliate relationships never influence which places or experiences Sorti recommends or how they are ranked. If we add affiliate partners, we will name them here.

Questions about these terms? See our Privacy Policy.